Cancellation & Refund Policy
We offer simple and fair policies to ensure transparency for all our users.
Effective Date: January 1, 2025
1. Subscriptions
- • Subscriptions are billed through Razorpay and may be monthly or yearly, based on your plan.
- • You may cancel your subscription any time via your dashboard. Service remains active until the end of the current billing cycle.
2. Refunds
Refunds are available under the following conditions:
First-time users:
Eligible for a full refund within 7 days of subscription, provided less than 1 hour of cloud gaming time was used.
Technical issues:
If you experience service disruption or are unable to use the platform due to errors on our side, contact us within 48 hours for assistance or eligibility for a pro-rated refund.
3. Non-Refundable Situations
Refunds will not be issued for:
- • Usage over 1 hour
- • Failure to verify game ownership
- • Internet or hardware limitations on your side
- • Subscription misuse or violations of our terms
4. Requesting a Refund
To request a refund, email us at:
Include your account email and payment reference.
Important Notice
Processing time for refunds may take 5-10 business days depending on your payment method and bank. We'll keep you updated throughout the process via email.